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We're Here to Help
Contact MJ Essentials
Whether you have a question about products, shipping, or anything else, our team is ready to help.
Get in touch and we'll respond as soon as possible.
Got Any Questions?
Use the form below to get in touch with the sales team
For urgent matters, please call or email us directly.
For urgent matters, please call or email us directly.
Our store
📍 Office 31, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW
Mon - Fri, 10am - 9pm
Saturday, 11am - 9pm
Sunday, 11am - 5pm
Answers to Your Questions
Frequently Asked Questions
Need help? We’ve listed the most common questions our customers ask. For anything else, feel free to contact us.
Do you offer free delivery across the UK?
Yes! We proudly offer free standard delivery on all orders anywhere in the United Kingdom — no minimum spend required.`
When will I receive my order?
Standard delivery takes 2–4 working days across the UK. For faster delivery options, you can select express shipping at checkout.
How do I know if my order was successful?
After you place your order, you’ll receive an email confirmation with your order number and summary. Once your item is shipped, we’ll send you tracking details as well.
What should I do if my item is damaged or incorrect?
We’re sorry! Please contact us within 48 hours of delivery with your order number and a photo of the issue. We’ll resolve it promptly.
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original packaging. To initiate a return, email us at returns@mjessentials.co.uk.
Can I track my order?
Absolutely. Once your order ships, we’ll send you a tracking link via email so you can follow your delivery in real time.
Do you ship internationally?
Currently, we only deliver within the United Kingdom. Stay tuned — we’re working on expanding internationally soon!