We want you to be completely satisfied with your purchase from MJ Essentials. If something isn’t right, we’re here to help.

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🔁 Return Eligibility

• You can return items within 14 days of receiving your order.

• Items must be unused, unwashed, and in their original packaging.

• Proof of purchase (order number or confirmation email) is required.

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🚫 Non-Returnable Items

We cannot accept returns for:

• Used or damaged products

• Items returned without original packaging

• Gift cards or promotional items

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📦 How to Request a Return

1. Email us at returns@mjessentials.co.uk with your:

   • Order number

   • Item(s) you wish to return

   • Reason for return

2. Our team will respond within 1–2 working days with next steps and a return address.

3. Package the item securely and send it back using a trackable shipping service. (Return shipping cost is your responsibility unless the item is faulty.)

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💳 Refunds

• Once we receive and inspect your return, we’ll notify you of approval.

• Refunds are issued to your original payment method within 5–7 business days after approval.

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🛠️ Damaged or Incorrect Items

Received something faulty or incorrect?
We’re really sorry! Please email us at support@mjessentials.co.uk within 48 hours of delivery with your order number and photos. We'll make it right ASAP.

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❓ Need Help?

If you’re unsure whether your item qualifies for a return or need assistance, just contact us:

📧 Email: returns@mjessentials.co.uk
📞 Phone: +44 7310 282652