Have a question or need assistance? We’re here to help. Whether you're tracking an order, managing a return, or unsure about a product — our team is ready to support you.

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🛒 Orders & Payments

What payment methods do you accept?
We accept all major debit and credit cards, PayPal, and Shop Pay.

Can I change or cancel my order after placing it?
If your order hasn’t been dispatched yet, email us immediately at support@mjessentials.co.uk. We’ll do our best to make changes.

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🚚 Shipping & Delivery

Do you offer free shipping?
Yes, we offer free standard delivery across the UK — no minimum spend required.

How long does delivery take?
Standard delivery typically takes 2–4 working days. You’ll receive tracking details via email once your order ships.

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🔁 Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in their original packaging.

How do I return an item?
Contact us at returns@mjessentials.co.uk with your order number and reason for return. Our team will guide you through the process.

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📩 Need Further Help?

Still need assistance? Reach out to us:

📧 Email: support@mjessentials.co.uk
📞 Phone: +44 7310 282652
📍 Address: Office 31, 60 Tottenham Court Road, London, W1T 2EW
🕒 Hours: Monday to Friday, 9am – 5pm (UK Time)

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